Who we are

This notice explains how personal information is handled when you use the Addys Diabetes Health Store website, place an order, create an account or contact our team.

Website: addysdiabeteshealthstore.com. For privacy questions or requests, contact info@addysdiabeteshealthstore.com or use our Contact Us page.

Information you provide

Depending on the service you use, you may provide contact details such as your name, phone number, email address, delivery address, account information, order details and messages. These details help us respond to enquiries, arrange orders and delivery, and provide the support you request.

If you seek personalised nutrition support, you may choose to share dietary preferences or relevant health information. Share only what is necessary for your enquiry and avoid posting sensitive details in public comments or community groups. Do not send payment passwords, card security codes or one-time passwords through chat.

Contact forms, WhatsApp and bookings

Our Contact Us form asks for your name, phone number and message, with optional location and email fields. It prepares a WhatsApp message addressed to Addys. You choose whether to send that message in WhatsApp; completing the form is not an email submission.

WhatsApp buttons and consultation-booking links take you to external services, including WhatsApp and Calendly. Information you submit there is also handled under those services’ own privacy notices. Review their notices before sharing personal or health information.

Comments and profile images

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Uploaded images and location data

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies and login preferences

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can manage cookies through your browser settings. Blocking necessary cookies may affect login, cart or other website functions. The descriptions above apply where the relevant WordPress features are used.

Embedded content and third-party services

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Orders and communications can involve service providers such as payment services, delivery providers and messaging or booking platforms. Information needed for the particular service may be handled by those providers. Check the relevant provider’s privacy notice when you use its service.

How long information is retained

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For order records and customer enquiries, contact us to ask what information is held and which retention requirements apply. Some records may need to be retained for administrative, legal or security purposes.

Access, correction and deletion requests

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To request access, correction or deletion, email info@addysdiabeteshealthstore.com and explain your request. We may need information to verify your identity before responding or releasing records. Avoid including more sensitive information than necessary in your initial request.

Spam checking

Visitor comments may be checked through an automated spam detection service.

Questions and policy updates

If you have questions about this notice or how your information is handled, please contact Addys. Please identify the relevant account, order or interaction so the team can look into your request.

This notice may be updated as the website and services change. Review this page for the current version.