How can we help you?

No. People looking for more mindful food choices can also shop with us. Suitability depends on the individual product, portion size, allergies and health needs—not just whether you have diabetes. Check the ingredients and ask us if you are unsure.

No. Our foods and nutrition services support food choices and lifestyle habits; they are not a cure or a replacement for medical treatment. Results vary.

No. Portion size, total carbohydrate intake and the rest of your meal still matter. Low-carb or no-added-sugar options can still affect blood glucose. Follow your individual meal plan and monitor your response as advised by your healthcare team.

Check each product’s ingredients and available nutrition information. Tell us your preferences, allergies and any dietary restrictions before ordering. If you have kidney disease, are pregnant, take medication or need a specialist diet, check suitability with your clinician or dietitian. Do not assume a product is allergen-free unless this is specifically confirmed. Ask Addys for help choosing.

Yes. You can discuss your food routine, goals and nutrition questions in a personalised consultation. Book a consultation call to discuss the support you need and confirm the next steps.

Yes. We offer personalised meal guidance that considers familiar foods, your routine and your nutrition needs. The most suitable plan depends on your individual assessment. Ask about a meal plan.

It provides structured nutrition and lifestyle support, with coaching, meal planning and other resources depending on the plan selected. Review the programme page and confirm the current inclusions, duration and cost with our team before enrolling. The programme does not replace medical care.

Yes. We can help you explore products or support options for a loved one. Share their preferences and relevant dietary restrictions with their permission. Personalised advice may require a consultation involving them. Ask for a recommendation.

Browse the Shop, select your products and quantities, and follow the checkout steps. If you need help, chat with Addys on WhatsApp. Confirm availability, your delivery address and the full order total before making payment.

Please send us your location, full delivery address and the products you want. Our team will confirm whether delivery is available for that destination, along with the delivery charge and estimated timing, before you complete the order. Charges and timing depend on your location and order; we cannot promise a fixed fee or delivery date for every address.

Contact us with your order number, the phone number used for the order and a short description of the issue. For an incorrect or damaged item, keep the packaging and share clear photos as soon as possible. Our team will review the case and explain the applicable next steps. Do not send card details, passwords or payment OTPs. Contact customer support.

Follow the storage instructions and expiry or best-before information on each product’s packaging. Requirements differ between dry foods, drinks and other products. If instructions are missing or unclear, ask our team before use. Do not use a product with damaged seals or signs of spoilage.

Addys Diabetes Health Store is a Lagos-based brand offering diabetes-friendly food options, nutrition education and personalised support. We help individuals and families make practical food choices that fit their routines. Learn about Addys.

Our shop includes food staples and alternatives, breakfast options, snacks, plant milk, teas, food packs, educational resources and other wellness items. Availability varies by product. Browse the current shop or ask our team for help choosing.

Yes. You can explore our ebooks and ask about education through Addys Diabetes Academy. Contact our team to confirm which resources or learning options are currently available and suitable for you.

Please contact our team with your country, delivery address and the products you want before placing an international order. We will confirm whether that destination and those products can be served, plus the applicable delivery arrangements and charges. Do not assume every product can be shipped to every country.

Please contact customer support with your order details and the reason for your request. Eligibility and the next steps depend on the item, its condition and the applicable order terms. Ask about return conditions before buying if you are unsure; this FAQ does not promise an automatic refund or a blanket satisfaction guarantee. Ask about an order.

For current product information and personal assistance, chat with Addys on WhatsApp. You can also find our community and social links on the Contact Us page. You do not need to share sensitive health information in a public group.