Shipping Policy
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeline
Within Nigeria: 2–5 business days (depending on location).
International Orders: 7–14 business days (depending on customs clearance and destination).
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and order weight.
Free shipping may be offered on special promotions or minimum order amounts, which will be clearly stated on our store.
Order Tracking
Once your order is shipped, you will receive an email or SMS with a tracking number to monitor your delivery.
Delays
While we work hard to ensure timely delivery, unexpected delays due to logistics partners, customs, or natural circumstances may occur. If such delays happen, we will keep you updated.
Return & Refund Policy
Eligibility for Returns
Returns are accepted within 7 days of receiving your order.
To be eligible, items must be unused, unopened, and in their original packaging.
For hygiene and safety reasons, certain products (such as teas, powders, or perishable items) are non-returnable once opened.
We do not accept returns unless the fault is from our end (e.g., wrong or damaged item). Customers must provide proof of the issue before an exchange can be processed.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.
Return Process
To initiate a return, kindly send us an email at info@addysdiabeteshealthstore.com with your order details.
Customers are responsible for the cost of return shipping unless the return is due to our error (wrong or damaged item).
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.